Quick Reference

Credentia Registration and Scheduling Services

South Carolina Medication Assistant Program: MACE®

1025 Greenwood Blvd.
Suite 401 
Lake Mary, FL 32746 

Monday - Friday 8:00 a.m. – 11:00 p.m.
Saturday 8:00 a.m. – 5:00 p.m.
Sunday 10:00 a.m. – 4:00 p.m.
(Eastern Standard Time)

Create or Log into your Credentia Platform account to:

• Change your current address and phone number. 
• Submit Correction Form to update name, date of birth or social security number before your exam has been scheduled. 
• Obtain and submit an Examination Testing Application. 
• Check Testing Application status. 
• Find test sites and availability. 
• Schedule, reschedule or cancel an examination. 
• View exam details such as examination type, scheduled time, date, and location. 
• View Score Report. 
• Submit and review a Grievance application for completed examination. 
• Submit an Excused Absence application.

Contact Customer Service when:

• Problem occurs when creating your Credetnia Platform Account. 
• Did not receive activation link. 
• Problem occurs when applying an assigned voucher code. 
• Testing Application Issue. 
• Received an error message when scheduling examination. 
• Score report is not viewable in your Credentia account after 24 hours from your exam. 
• Call 888-204-6249

South Carolina Department of Health and Human Services 

1801 Main Street
Columbia, SC 29201
Email: SCMAC@scdhhs.gov
Website: https://www.scdhhs.gov/

Hours of Operation
Monday - Friday 8:00 a.m. – 5:00 p.m. 
(Eastern Time Zone, weekdays) 
The phone lines will be open between 8:00 am - 12:00 p.m. and 1:00pm - 3:00 p.m.

Contact South Carolina Department of Health and Human Services when:

• Did not receive activation link. 
• Problem occurs when creating a Credentia Platform account. 
• Cannot view registry details. 
• Order Candidate Handbooks. 
• Call 1-888-204-2673.